Last Updated: 27th April 2026

This Privacy Policy (the "Policy") explains how the developer of Aira (the "App") ("We", "Us", or "Our") collects, uses, stores, processes, and protects your personal information when you download, install, access, or use the Aira app (the "App") and its related services (collectively, the "Services"). By using the App and Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Policy. This Policy is incorporated into and subject to the User Agreement for Aira, and complements the data-related provisions set forth therein.

This Policy complies with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) for users in California, USA, and the privacy requirements of Apple’s App Store and Google’s Google Play Store.

1. Information We Collect

We collect only the information necessary to provide, improve, and secure the App and Services, and we do not collect more information than is reasonably required. The information we collect falls into the following categories:

1.1 Personal Information You Voluntarily Provide

This is information you choose to share with us when using the App and Services, including but not limited to:

- Account Information: When you create an account, you may provide a username, email address, password, and (optionally) a profile photo. This information is used to authenticate your account and provide personalized access to the Services.

- Chat and Interaction Data: All messages, conversations, and interactions between you and the App’s AI companions, including your preferences, customizations (e.g., AI personality settings), and feedback you provide about the AI’s responses. This data is used to personalize your experience and improve the AI’s performance.

- Optional Information: Any additional information you choose to share, such as your interests, hobbies, or preferences for the AI’s behavior, to enhance your interaction with the App.

1.2 Automatically Collected Information

When you use the App and Services, we may automatically collect certain non-identifiable and identifiable information about your usage, including but not limited to:

- Device Information: Details about your device, such as device model, operating system (iOS or Android), device ID, IP address, and browser type. This information helps us ensure the App is compatible with your device and resolve technical issues.

- Usage Data: Information about how you use the App, including the features you access, the duration of your sessions, the frequency of your interactions, and any errors or crashes you encounter. This data is used to analyze usage patterns, improve the App’s functionality, and optimize the user experience.

- Analytics Data: We may use third-party analytics tools (e.g., Firebase Analytics) to collect data about App usage, which helps us understand user behavior and make data-driven improvements to the Services. This data is aggregated and anonymized where possible.

1.3 Information from Third Parties

We do not actively collect personal information from third parties, except when you choose to sign up or log in to the App using a third-party account (e.g., Apple ID, Google Account). In such cases, we only collect the information that the third party makes available to us (e.g., your name and email address) with your explicit consent, and we use this information solely to authenticate your account and provide the Services. We do not access or collect any additional information from your third-party account without your permission.

2. How We Use Your Information

We use the information we collect for the following legitimate purposes, in compliance with applicable privacy laws and with your consent where required:

- To Provide and Maintain the Services: To operate the App, deliver the AI companions interaction features, and ensure the Services are functional, secure, and accessible.

- To Personalize Your Experience: To tailor the AI’s responses, behavior, and recommendations to your preferences, chat history, and usage patterns, ensuring a more engaging and personalized interaction.

- To Improve the App and Services: To analyze usage data, identify areas for improvement, update the AI model, fix bugs, and enhance the overall quality and functionality of the App. This includes using chat history and interaction data to refine the AI’s performance, without identifying individual users where possible.

- To Ensure Security and Compliance: To protect the App, your account, and our users from unauthorized access, fraud, abuse, or other illegal activities; to enforce our User Agreement and this Policy; and to comply with applicable laws, regulations, and the requirements of Apple’s App Store and Google’s Google Play Store.

- To Communicate with You: To send you important notifications (e.g., account updates, security alerts, changes to this Policy or the User Agreement), and to respond to your questions, feedback, or support requests.

We do not use your personal information for any purpose not explicitly stated in this Policy, and we do not sell, rent, or monetize your personal data to third parties for advertising, profiling, or any other commercial purposes.

3. Data Sharing and Disclosure

We are committed to protecting your privacy and will not share your personal information with third parties except in the following limited circumstances, in compliance with Apple’s and Google’s data sharing requirements for third-party AI services:

- With Your Explicit Consent: We will only share your personal information with a third party if you have given us explicit consent to do so. Before sharing any data, we will clearly disclose what data will be sent, identify the third party receiving the data, and obtain your permission.

- Third-Party Service Providers: We may engage trusted third-party service providers to help us operate, maintain, and improve the App and Services (e.g., cloud hosting providers, analytics tools, customer support services). These third parties act solely as data processors on our behalf, are bound by strict confidentiality obligations, and are prohibited from using your personal information for any purpose other than providing the services we request. For example, we may use Google Cloud Vertex AI to securely process user messages to provide AI-powered features; Google Cloud acts solely as a data processor and does not use this data to train its models.

- To Comply with Law or Legal Obligations: We may disclose your personal information if required to do so by law, regulation, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

- In the Event of a Merger or Acquisition: If we are acquired by, merged with, or sell all or part of our assets to another company, your personal information may be transferred to the acquiring company, but we will ensure that the acquiring company complies with this Policy and applicable privacy laws.

We do not share your chat history, interaction data, or personal information with advertisers, ad networks, or data brokers.

4. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, disclosure, modification, or destruction. These safeguards include:

- Encryption: All personal information transmitted between your device and our servers is encrypted using HTTPS/TLS to ensure secure data transmission.

- Secure Storage: Your personal information is stored on secure servers with restricted access, and we use industry-standard security measures to protect against data breaches.

- Access Controls: We limit access to your personal information to only those employees, contractors, or service providers who need it to perform their job functions, and we require them to maintain the confidentiality of your information.

- Regular Security Audits: We conduct regular security audits and updates to our systems and processes to identify and address potential vulnerabilities.

While we take reasonable steps to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, and you use the App and Services at your own risk.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention period for each type of information is as follows:

- Account Information: Retained for as long as your account is active. If you delete your account, we will delete your account information within a reasonable period of time, except as required by law (e.g., for tax, legal, or security purposes).

- Chat and Interaction Data: Retained for as long as needed to personalize your experience and improve the AI’s performance. You may request the deletion of your chat history at any time through the App’s settings.

- Device and Usage Data: Retained for a reasonable period of time to analyze usage patterns, improve the App, and resolve technical issues. This data is anonymized after a certain period, so it no longer identifies you.

You have the right to request the deletion of your personal information at any time. To request deletion, please contact us using the contact information provided in Section 9. We will respond to your request within a reasonable period of time and delete your information in compliance with applicable law.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, in compliance with applicable privacy laws (e.g., GDPR, CCPA/CPRA). These rights may include:

- The Right to Access: You have the right to request access to the personal information we hold about you, including the categories of information collected, the purposes for which it is used, and the third parties with whom it is shared.

- The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

- The Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal requirements).

- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

- The Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format, which you can then transfer to another service provider.

- The Right to Withdraw Consent: If you have given us consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided in Section 9. We will respond to your request in accordance with applicable law. We may require you to verify your identity before processing your request to ensure the security of your information.

7. Children’s Privacy

The App and Services are not intended for use by minors (under 18 years of age). We do not knowingly collect, process, or store personal information from minors. If we learn that we have collected personal information from a minor without the consent of a parent or guardian, we will immediately delete that information and terminate the minor’s access to the App and Services. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request deletion.

8. Changes to This Policy

We reserve the right to modify or update this Policy at any time to reflect changes in our data practices, applicable laws, or the App’s features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this Policy and notify you through the App (e.g., via a pop-up notification) or via email (if you have provided an email address). Your continued use of the App and Services after the changes take effect constitutes your acceptance of the modified Policy.

We encourage you to review this Policy regularly to stay informed about how we collect, use, and protect your personal information.

9. Contact Us

If you have any questions, concerns, or feedback regarding this Policy, or if you wish to exercise your privacy rights, request access to your personal information, or report a privacy breach, please contact us at by writing email to support@myaira.ai

10. Apple and Google Privacy Compliance

This Policy is designed to comply with the privacy requirements of Apple’s App Store and Google’s Google Play Store, including but not limited to:

- Clearly disclosing all data collection and sharing practices.

- Obtaining explicit user consent before sharing personal data with third-party AI services.

- Ensuring that data safety declarations (Google Play) and app privacy labels (Apple App Store) accurately reflect the App’s data practices.

- Minimizing data collection to only what is necessary for the App’s functionality.

By using the Aira App, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.